Privacy Policy, VEKS

VEKS shall ensure that personal information is processed pursuant to the EU General Data Protection Regulation (GDPR). The fast development of the Internet means that changes in our processing of personal data may be necessary. Consequently, we update and change this privacy policy when required. You find the date for the last update right under this section.

4. September 2023

1. VEKS is the data controller – how to contact us

As a supplier of district heating, we take your data protection seriously. We process personal data in connection with district heating supply and have therefore adopted these privacy protection policies to inform you about our processing of your data.

2. Contact information

VEKS is the data controller and shall ensure that your personal information is processed pursuant to the EU General Data Protection Regulation (GDPR). Please feel free to contact us if you need more information on how we process your personal data.
VEKS, Vestegnens Kraftvarmeselskab I/S, CVR 69330428, Roskildevej 175, DK-2620 Albertslund, Denmark Contact Person Niels Laursen Telephone no.: +45 40240563
Website: WWW.VEKS.DK

3. The purpose and legal basis of the processing of your personal data.

We collect and keep your information in conjunction with complying with our agreement on delivering district heating, cf. Article 6(1) para b of the GDPR and other legal business-related purposes. Moreover, we collect meter information pursuant to Article 6(1) paras b, e and f in order to operations optimise our services and to ensure an efficient supply to you and as cost-effective district heating as possible.

4. Categories of personal data

Tobegin with we process general personal data such as name, Civil Registration Number, address, telephone number, email address, meter number, meter data, location data from the Internet, mobile and photos taken of installations, etc. to comply with our agreement with you on delivering district heating. We use your Civil Registration Number if you have chosen to have your loan with us. We use your telephone number to be able to contact you, e.g. if we are to repair wires, replace meters, inform you about a leak, etc.
In relation to a few of our customers it may be necessary to keep health information, which is sensitive personal data, e.g. if we must be absolutely sure to contact you in case district heating is turned off. Please make sure you notify us yourself in case we need to prioritise you. If we are going to keep your health information, we will ask for your written consent.
We only process personal data that are necessary to deliver district heating to you.

5. Data processors to whom we pass on your personal data

We pass on your data to another data processor who will handle the collection of meter data and VEKS will use another IT data processor for the delivery of charging system. If you fall in arrears with your payment of heating or your loan instalments, we may pass on your information to a lawyer or a debt-collecting office, SKAT (the Danish tax department) and the bailiff. VEKS only uses suppliers who will accept a data processor agreement. VEKS checks that the data processor agreement is observed.

6. Transfer to recipients in third-party countries, including international organisations

VEKS does not transfer any data to third-party countries or international organisations.

Server logs on VEKS.DK
On VEKS.DK we analyse the server logs as part of our work on improving the material on the website and optimising security. VEKS does not log any IP addresses in the server log. Therefore, no sensitive personal data will be saved on the server.

7. How do we obtain your personal data?

We collect personal information from yourself, however, we also obtain personal information from meter companies, BBR (the Danish Buildings and Homes Register), etc. We may also receive information from public authorities, real estate agents, etc. All information collected is used to process your agreement or handle your contract.

8. Storing of your personal data (this only applies to Køge and Tranegilde)

We store your personal data as long as VEKS has a contractual relationship with you as a customer. If you stop being a customer, we will delete your personal data according to the rules described in VEKS’ procedures. In principle, this will happen no sooner than after the current year + 5 years – pursuant to the rules of the Danish Bookkeeping Act – but it may be necessary to store the information even longer.
The information we collect about you in connection with the set-up of the district heating agreement on the websites of Køge and Tranegilde will be stored in our document management system “DocuNote.” Together with the application form, you will sign/receive a consent form regarding our application of your personal data.
All data will be stored in Denmark or in other EU countries.

9. Automatic decisions, including profiling

We do not make use of automatic decisions or profiling.

10. The right to withdraw your consent

Basically, we do not make use of consent when delivering district heating or loans. If you have given us your consent – to receive products other than district heating – you will always have the right to withdraw such consent. You can do so by contacting us by way of the contact information mentioned in point 1.

11. Your rights

Pursuant to the GDPR, you have a number of rights in relation to our processing of your information. Please contact us if you want to make use of your rights.

Right to access information (right of access)
You have the right to get access to the information we process about you and a number of other types of information.

Right to rectification (correction)
You have the right to have incorrect information about yourself corrected.

Right to erasure
In special cases, you are entitled to have your information erased prior to the time of our ordinary erasure deadline.

Right to restriction of processing
In certain cases, you have the right to limit the processing of your personal data. If you are entitled to limited processing, we will in future only process the information – apart from storing – with your consent or with a view to the fact that legal claims can be laid down, claimed, or defended or for the purpose of protecting a person or important public interests.

Right of scrutiny
In certain cases, you are entitled to object against our legal processing of your personal data. You can also object against the processing of your information for direct marketing. VEKS will not use data from the website for marketing purposes.

Right to transmit information (data portability)
In certain cases, you have the right to obtain your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller without hindrance from the controller to which the personal data have been provided.
You can read more about your rights in the directions from the Danish Data Protection Agency on :

12. Complaints to the Danish Data Protection Agency

You should always contact us as data controller if you are dissatisfied with our processing of your personal data.
You are entitled to file a complaint to the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You find the contact information of the Danish Data Protection Agency on: